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Frequently Asked Questions: My invoice

  • How can I change the address where my invoices are sent?
  • How can I obtain my account balance?
  • How can I pay my invoice with direct debit?
  • I would like to receive a duplicate of my invoice
  • When will I receive my first invoice?
  • How can I request a refund?
  • Can I receive my invoices at a different address than my delivery address?

If your question is not listed here, you can also submit your question to us by e-mail.

Ask your question by e-mail
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Eneco Belgium nv - Battelsesteenweg 455i - 2800 Mechelen

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Packed with energy, we answer your questions every business between 8.30 and 5pm.

  • Contact the Business Relations team 078 15 62 62

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Discover our sustainable solutions tailored to your activity.

Independent and small company

  • Electricity < 100 MWh/year AND
  • Natural gas < 100 MWh/year
To independants

Medium and large company

  • Electricity > 100 MWh/year OR
  • Natural gas > 100 MWh/year
To business