Frequently Asked Questions: My invoice
- My invoice looks different than before. Why?
- How can I change the address where my invoices are sent?
- How can I obtain my account balance?
- How can I pay my invoice with direct debit?
- I would like to receive a duplicate of my invoice
- When will I receive my first invoice?
- How can I request a refund?
- Can I receive my invoices at a different address than my delivery address?
If your question is not listed here, you can also submit your question to us by e-mail.