Frequently Asked Questions

How can I request a refund?

You can easily request a refund through My Eneco Business. Don’t have access yet? Request your login information through our contact form or by telephone on 078 15 62 62.

You can also send us your request through our contact form or by mail to:

Eneco Belgium nv/sa
Business Relations
Battelsesteenweg 455i
2800 Mechelen.

In order to process with a refund, we will need the following information:

  • the amount to be refund
  • the invoice number for which you are requesting the refund
  • your account number
  • the reason for your request

As soon as we have received all information, our financial department will make sure your refund is processed as soon as possible.