Frequently Asked Questions
Connection
- Where can I find my consumption data?
- Who is responsible for reading my meter and processing the data?
- Who is my grid operator?
- Which number can I call in case of a power failure or gas smell?
- What is an EAN code?
Annual invoice
- What is a yearly invoice?
- How is the amount of the yearly invoice calculated?
- When can I expect the yearly invoice?
- I have been an Eneco client for a couple of months only. Why do I have already received a yearly invoice?
- Will the moment of my yearly meter reading be changed now that I am an Eneco client?
Energy price
- How is the electricity price defined?
- How is the price of natural gas defined?
- What is the Contribution Energy Fund (Flanders)?
- What is the prosumer rate (Flanders)?
- How is my gas consumption converted from m³ to kWh?
E-mobility
- How long does it take to charge an electric vehicle?
- How can I order a charging station and what will it cost?
- Where can I charge with the Eneco Charging Pass?
- If I charge at the charging station of a different supplier with my Eneco Charging Pass, will I also get green energy?
- When do I pay for charges?